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My team and I are on a mission to impact 10,000 organizations and businesses worldwide that are ready for profitable growth with people-first, inclusive leadership, and customers at the heart of how they do business. Accessibility and speed are important and that’s what you’ll find here.

FAQ

Frequently Asked Questions

What's the difference with customer experience & digital marketing?

Customer experience is the emotional drivers behind your customer’s interaction with you from start to end, from when they’re strangers to customers to becoming promoters. It’s every interaction online to in-person, delivery to customer service . Digital marketing and social media is a part of that

What's the roi on customer experience?

Customer exerience is about long-term profitability that focuses on satisfaction for customer retention, word-of-mouth referral and loyalty.

what can customer experience do for me?

Customer experience uncovers the emotional drivers behind why your customers decide to buy from you – their challenges, their habits, and the emotional reward and relief your business provides them.

Tapping into this allows you to discover new problems to solve for the same customer. That means new offerings, improvements for efficiencies and effectiveness.

New client acquisition can be expensive. So why not keep your favorite MVP (Most Valuable Payer) and continue to meet their ongoing needs.

What's inclusive leadership got to do this cx?

Growing a customer-centric business takes courage and boldness to stay on course. Sometimes business decisions may financially cost you more than even though it’s in the best interest of your customer. Building the right team and culture to thrive requires diversity & inclusion.

what's relationship marketing got to do with this?

Accelerating your goals to find the right people (customers, teams, experts) requires you to build the right powerful network that will work with you.

Networking smarter with authenticity is what relationship marketing is about. Better customer experiences requires the right people behind it from leaders at every seat.

What is CX and Customer Journey Maps?

CX stands for Customer Experience. We use customer journey maps to visually represent your customer’s path or workflow across their interactions with you.

What is MVP?

MVP is our way of saying that social media followers may be great, but what you really want are the Most Valuable Payers (paying customers).

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